I was very fortunate to have Crawlspace Doctor (CSD) referred to me by my real estate agent, Allison Click.
First of all, the entire staff was friendly and very easy to work with. My primary point of contact, Sawyer Williams, did a great job and made sure that everything went smoothly.
I had just purchased my home about a year ago (03/16/2021). During the purchase process, it was noticed that the crawlspace had a noticeable amount of moisture, mold, and mildew, and slight degradation of the support structure. In my attempt to remediate the situation, I asked two local crawlspace vendors to take a look at the space and to provide me with an explanation of what the problems, risks, and remediations were.
I received two quotes from the vendors, with CSD being one of the suppliers. Both vendors recommended soda blasting to remove all of the mold and mildew, encapsulation to protect the surfaces, a dehumidifier to maintain low humidity in the space, and a sump pump for excess water under the encapsulation. CSD's quote was less expensive and had a superior guarantee on the workmanship and materials than the well-known competitor. In addition, in my opinion, Crawlspace Doctor did a better job of explaining what current issues and potential risks were that I was facing as well as why they would do a better job of mitigating all challenges and risks.
Once I chose to use CSD (~04/15/2021), they explained exactly what I should expect - the work they were going to do, when they would be able to start the work and overall timeline, what the work would entail, their guarantee, and what I should expect after the work is completed. True to their word, the work proceeded exactly as they laid-out and there were no surprised (which is VERY important to me). The soda blasted wood looked like it was brand new! The work staff was friendly, professional, and did a GREAT job of working quickly and with quality. I went into the crawlspace to take a look at their work when they were finished. Even though I do not have a construction background, I could not find a single problem with what they did. The quality of the materials and workmanship was great.
After the work was completed, Sawyer made sure to reach out to me to ensure that I was highly satisfied with the way they handled everything. I was! In addition, Sawyer did a great job of educating me by explaining what I need to do to ensure that the crawlspace operated with optimal efficiency and efficacy. Everything that he explained (i.e. how to maintain the humidifier, monitor the humidity level, how to register the dehumidifier) was simple, straightforward, and easy to execute.
Recently (04/2022), a year after the original work was performed, Sawyer contacted me to remind me that the humidifier probably needed to have a regular maintenance performed. In a move that surprised me (but shouldn't have!), he offered to stop by to do the annual maintenance and show me firsthand how to do it. While he was here, he noticed a couple of areas where the workmanship could be improved and offered to take care of it in a few days, gratis. I appreciate that the company didn't just "take-off" but, instead, chose to find ways to make the work even better without asking for a single payment. Talk about customer service!
Overall, Crawlspace Doctor has knocked this out of the park. Well done, folks! If you're looking for a great company to take care of your home then Crawlspace Doctor is the company for you.